Terms of Use
1. Introduction
Welcome to ThrivoSign, operated by ThrivoSign Sdn Bhd (“we”, “us”, or “our”). We are registered in Malaysia.
These Terms of Use govern your access to and use of our websites www.thrivsign.com and app.thrivsign.com/login (collectively, the “Site”) and our services including, but not limited to, ThrivoSign’s digital signing solutions, APIs, and related features (collectively, the “Services”). Whether you are a guest or a registered user, these terms apply to your use of the Site and the Services.
By using the Site or the Services, you agree to comply with and be bound by these Terms of Use and our Privacy Policy (www.thrivsign.com/privacy-policy). If you do not agree to these terms, please do not use the Site or the Services.
2. Changes to Terms and Site
We may revise these Terms of Use from time to time by updating this page. Changes become effective immediately upon posting. It is your responsibility to review these terms periodically to stay informed of any changes. We may also update the Site and Services, and modify or remove content at our discretion. We are not obligated to update any content, and you acknowledge that the Site and Services may be out of date at any given time.
3. Accessing the Site
We do not guarantee that the Site and Services, or any content on them, will always be available or uninterrupted. We may suspend, withdraw, discontinue, or change any part of the Site or Services for operational or business reasons. We will endeavor to provide reasonable notice of any such actions but will not be liable for any loss or damage resulting from your inability to access the Site or Services.
4. Your Account and Password
If you register for an account, you are responsible for maintaining the confidentiality of your account information, including your password. You must notify us immediately if you suspect unauthorized access to your account. You are responsible for all activities that occur under your account and agree to indemnify us against all liabilities and claims arising from any such activities.
We reserve the right to suspend or terminate your account if, in our opinion, you fail to comply with these Terms of Use.
5. Ownership
We and our licensors retain all rights, title, and interest in the Site, Services, and related materials. Except as expressly granted in these Terms of Use, you are not granted any rights to our intellectual property. We grant you a limited, non-exclusive, non-transferable license to use the Services for internal business purposes, subject to these Terms of Use.
You grant us a non-exclusive, perpetual, worldwide, royalty-free, sub-licensable, and transferable license to use, reproduce, publicly display, distribute, modify, and translate any information or documents you provide through the Site or Services, solely for the purpose of providing or improving the Site or Services.
6. Content and Usage of Services
You are responsible for ensuring that any information and documents you make available through our Site or Services comply with our content standards and applicable legal requirements. You warrant that you own or control all rights to such content and documents. We reserve the right to restrict access to or remove any content that does not meet our standards.
You are solely responsible for complying with legal or regulatory requirements related to the storage and retention of information and documents. We are not liable for any legal or regulatory non-compliance resulting from your use of the Site or Services.
7. Linking to the Site
You may link to our Site, provided that such linking is fair and legal and does not damage our reputation or suggest any form of association, endorsement, or approval by us where none exists. You must not frame our Site or establish a link that misrepresents our relationship with your site.
8. Service & Support Level Commitment (SLA)
Our commitment to support includes providing Technical Support according to the severity levels and response times specified below:
9. Suspension and Termination
We may, at our discretion, suspend or terminate your access to the Site or Services, remove your content, issue warnings, or take legal action if you breach these Terms of Use.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any loss or damage arising from the use of, or inability to use, the Site or Services, including but not limited to loss of data, interruption of service, or any damages resulting from third-party content or technical issues.
11. Indemnity
You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, or expenses arising from your use of the Site or Services, or any violation of these Terms of Use.
12. Viruses
We are not responsible for any harmful software or viruses that may affect your equipment due to your use of the Site or Services. You should use your own virus protection software.
13. Data Protection
We are committed to protecting your privacy. Our Privacy Policy (www.thrivsign.com/privacy-policy) explains how we handle your personal data. We are not liable for any loss or damage resulting from third-party access or processing of your personal data.
14. No Warranties
The Site and Services are provided “as is” without any warranties. We do not guarantee that the content or information provided is accurate or up-to-date and are not liable for any reliance placed on it.
15. No Third Party Rights
These Terms of Use do not confer any rights on any third parties.
16. Governing Law and Jurisdiction
These Terms of Use will be governed by and construed in accordance with the laws of Malaysia. The courts of Malaysia will have exclusive jurisdiction over any disputes arising in connection with these Terms of Use.